Returns

We’re sorry to hear that you received the wrong or a damaged piece of jewellery! We’re here to help you as quickly as possible. Could you please send an email to klantenservice@vedder-vedder.com with your order number, a photo of the jewellery, and your current name and address details? We will then arrange a suitable solution for you!

PERSONALIZED JEWELLERY
Most Vedder & Vedder jewellery is personalized, handcrafted by our goldsmiths, and unique. These products cannot be returned.

NON-PERSONALIZED JEWELLERY
Non-personalized jewellery marked with a ‘Returnable’ label can be returned within 14 days of receipt at your own cost. Please contact customer service to initiate a return.

You can make a change within four hours after placing the order by contacting our customer service. Changes can only be made within the same product, for instance the change of an initial. It is not possible to make a change that causes a difference in the order price. In this case, you will have to cancel your order.

Yes, the costs for returning items are at your own expense. The return shipment must be sent with a return label from Vedder & Vedder. You can easily register your return through our customer service, after which you will receive the necessary return label. This way, we ensure your return reaches us safely!

Your order can be returned via the following link, provided it meets the exchange & return conditions:
https://vedder-vedder.returnless.com

Please note: only items marked as ‘Returnable’ can be returned.

It is possible to exchange your ordered piece of jewelry for a different size, provided it meets the Return Policy. Non-personalized jewelry can be returned and then reordered in the desired size via our website.

To return the item in the wrong size, please use the following link:
https://vedder-vedder.returnless.com

In some cases, it is possible to exchange the necklace of your personalized jewelry. You can check the options via the following link: https://vedder-vedder.returnless.com