Can I change my shipping address?

To change your shipping address, email to info@vedder-vedder.com with your order name, order number, and the updated shipping address. If your order has been shipped, we are unable to change the shipping address for you.

How will I know when my order ships?

You will receive an email, including your tracking number, when your order leaves our studio.

Can I cancel my order?

Vedder & Vedder strives to process and start working on each order as soon as possible. All order cancellations must therefore be indicated to Vedder & Vedder within the first 12 hours of purchase. To cancel or change your order, please send an email to info@vedder-vedder.com in which you state your name, the order number, and the request for a cancellation. Your legal revocation right is not restricted in any way by those provisions.

Does the jewellery contain nickel?

No, every piece of Vedder & Vedder is nickel free.

How do I care for my jewelry?

Vedder&Vedder stands for keeping your memories close to you. Our jewellery has been specially designed for you and we want you to enjoy them as long as possible. That’s why it’s important to realise that our plated jewellery is formed with a high-quality 18 carat layer, which can slowly wear off. This is why we advise you to take care of your jewellery, by keeping the following points in mind. - Do not use greasy creams or oils in combination with the jewellery. - Do not expose the jewellery to moisture. - Do not spray perfumes directly onto the jewellery. The 18 carat layer is very thin and that’s why it’s important to remember the points above. This layer was applied with the galvanize technology. This applied layer is between 3 and 5 microns. We use 925 (first level) silver as the basis of our plated jewellery. This is the best quality of silver that can be used for plating. How long the plating colour will remain, depends on the following factors: - When exposed to perfume or other make-up products, the layer can fade away. - Because of the level of acidity in one’s skin, it’s possible that the plated layer is affected. This varies per person and could depend on matters such as your diet, whether or not you drink alcohol, if you take any medicine or how much you perspire. - Exposure to chemical products, for example cleaning products, can also damage the plated layer. - It’s also possible that the plated layer can be affected while exercising or swimming with your jewellery on.

How long is your production time?

All custom pieces are made to order by our goldsmiths and therefore take a certain time to complete. Our pieces are proudly made in our Amsterdam-based atelier. We work with a standard of three production days (business days) for our jewellery. After this time frame your jewellery will be immediately shipped. That being said, every shipping is different and we are dependent on external shipping partners for transporting our orders. It is therefore not possible for us to influence the time frame of the shipping process. Delivery times for our products can be found under delivery times in our product specifications. Do you need your item asap? In such a matter we offer the possibility of a VIP Service; if you choose this option before 12 pm (CET), your order will be shipped the same day. Please take note: because we depend on external shipping partners, we cannot guarantee that your order will arrive the next day.

What are your shipping costs?

Benelux All products are delivered within Benelux for €3,99 standard delivery. Free shipping on orders over €150,-. Germany All products are delivered within Germany for €4,95 standard delivery. Free shipping on orders over €150,-. UK All products are delivered within UK for €4,95 standard delivery. Free shipping on orders over €150,-. France All products are delivered within France for €4,95 standard delivery. Free shipping on orders over €150,-. All other countries in Europe €9,95 for all packages The rest of the world €14,95 for all packages

What are the options to return my package?

You can easily have your package picked up at your home or office. If you prefer to bring it yourself, then choose to drop off your package at a DHL parcel shop or UPS access point nearby, you can indicate your preference when registering the return. The choice is yours. You can pay the appointment safely and easily via iDeal. You do not have to print a labelfor the return request, the delivery person ensures that the correct label is placed on your package. If you want to send the package by yourself you can print the label, stick it on your package and hand it in to the carrier you choose when creating the label. If you have a return and you want to use this service, please mail: customerservice@vedder-vedder.com Pick-up service Have the package picked up at home or at the office No printer required, returns are passed online Payment via iDeal. You will receive a shipping receipt with Track & Trace when it is collected You will be automatically notified when your return has been received and processed Take it yourself Bringing/sending the package yourself at a DHL point Printer required, UPS/DHL label must be printed Payment via iDeal. Shipping receipt with Track & Trace digital (in the mail) You will be automatically notified when your return has been received and processed

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