Vedder & Vedder Guarantee Policy
V&V Guarantee
If the jewelry is discoloured within the first six months of your purchase, we will offer you a free plating service for all discoloured products. Is it discoloured after six months? No worries, we will then provide a plating service. Are you interested in this plating service? Please send an email to customerservice@vedder-vedder.com. After we receive the jewelry, we will process their return within 10-14 working days and have them sent back to you as good as new.
Items made out of 14 carats gold have a guarantee period of one year, the other pieces have a guarantee period of six months.
Do you want jewelry that lasts a lifetime without causing any worries? Then check out our Deluxe Collection made of solid 14 carat gold.
Please note: The warranty applies when the jewelry is worn and used in the composition and combination in which it is sold by Vedder & Vedder. If components are combined differently from the way they are offered or tested by us, the warranty may no longer apply. This includes, for example, adding extra coins or pendants to a necklace in a combination that is not sold by Vedder & Vedder, or attaching a pendant, charm, or other component from an external brand to a Vedder & Vedder piece of jewelry. Any damage, wear, or discoloration resulting from such an altered combination is not covered by the warranty.
Upon receipt, you as a consumer are responsible for checking the quality and personalization of the product. You must report any defects or incorrectly delivered products to Vedder & Vedder's customer service within 2 days of delivery. Return of the product must be in its original condition and packaging. Note: We cannot offer returns or exchanges for personalized products.
Accessories
Our products come with a 6 month warranty. Do you have problems with your purchase? We are happy to assess the product and then offer a reasonable solution. In the event of general wear and tear, we cannot guarantee replacement or repair.
Upon receipt, you as a consumer are responsible for checking the quality and personalization of the product. You must report any defects or incorrectly delivered products to Vedder & Vedder's customer service within 2 days of delivery. Return of the product must be in its original condition and packaging. Note: We cannot offer returns or exchanges for personalized products.
External Party
Having your V&V jewelry altered or repaired by an external party (or by yourself) is at your own risk. After such an occurrence, your guarantee will no longer be valid.
Would you like to have other adjustments done to your jewelry? Please send an email to customerservice@vedder-vedder.com, so we can help you further.