Warranty & Repairs

Of course, we want you to enjoy your jewellery for as long as possible. Has your jewellery discolored? Within six months of purchase, we will re-gold-plate it for you free of charge. If your jewellery is older than six months, we can still re-gold-plate it, but a small fee will apply. Please feel free to contact us for this.

Is your jewellery broken? We’re happy to help you find a suitable solution. Our customer service team is ready to discuss the options with you.

You can reach us via the live chat on our website, by email at klantenservice@vedder-vedder.com, or via WhatsApp at +31 (0)20 26 14 626. Please include your order number, a clear photo of your jewellery, and your current address details in your message. This way, we can assist you quickly and efficiently.

All our products come with a warranty period depending on the material:

• 12 months warranty on 9K and 14K gold jewellery.
• 6 months warranty on all other jewellery and accessories.

If you have any questions about the warranty for a specific product, please feel free to contact us.

The warranty period for your jewellery starts from the moment it is delivered to you. After a repair, the warranty does not restart. This means the original warranty period remains valid.